If the item(s) are in stock, your order will typically ship out in 1-2 business days.
Our fulfillment center in Canada, expects orders to ship and arrive in 3-8 business days (standard shipping) instead of the month it was taking to ship from the US (courtesy of customs and COVID).
Please note, these are estimated shipping times, subject to carrier delays, and not guaranteed.
As soon as your order ships out you will receive an email with tracking information.
Our shipping price within Canada ranges from $13 - $28 CAD depending on the address.
We are looking into ways to decrease the shipping costs in the future!
You may have just purchased a pre-order or back-order item. In this case, there will be an estimated shipping time under the product listing as well as on your confirmation email.
You will receive an email with tracking information as soon as your order ships out!
Our online Canadian store currently only ships domestically.
If you're wanting to ship to a different country, you can order through our USA page (but clicking the flag in the upper right corner).
We can ship to just about anywhere in the world but shipping times and fees may vary! International shipping can typically take anywhere from 7-21 business days.
Estimated shipping fees will be calculated at checkout before purchase. Some countries may require customs/collection fees. These are out of our control, and occur randomly.
Hit the chat icon below, and click on "Track An Order". From there you can enter your email and order number to get the latest update from the carrier if your order has been shipped!
The carrier hasn't updated my tracking!
Sometimes the tracking scans are delayed. Carriers do not scan packages when they're collected from our warehouse, but only once they get back to the first distribution center. Often shipments will suddenly resurface in transit / out for delivery or even delivered!
Lost In Transit Policy
Because tracking scan delays have become more frequent since COVID began, our fulfillment center has required we wait 30 days without a tracking update before we are able to file a lost in transit claim. Thankfully, this is due to how often packages suddenly resurface.
If your order has gone 30 or more days without a tracking update, please reach out to our support team with your order number, and we'd be happy to help get a claim filed and replacement shipped!
My order was marked delivered, but I didn't receive it?
Don't panic! This can happen more than you'd expect, for a handful of reasons :)
Delivery scans can update before the package actually arrives to the final destination. We'd request to allow 2-3 days for it to arrive late.
Should you feel comfortable, we'd also suggest checking with your neighbors to see if it was mis-delivered. This can happen often as well.
Please also check your confirmation email and that the address entered at the time of purchase was correct. It's also worth reaching out to your local post office (that shipped your order) as they'll have the most recent update on your shipment!
If it does not arrive within 2-3 days, and no luck with your neighbors, please reach out to our support team to lend a hand!
Our customer support chat is available M-F 9am-5pm (PST).
or email us at: email@example.com